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How Our Terms Shape Your Account

When you open an account with leci138, our terms outline what you can do in the lobby, how payments work through DANA, OVO, GoPay and QRIS, and what…

Account access where local law permitsDeposits and withdrawals spelled outSupport channels listed below
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leci138 How Our Terms Shape Your Account
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How to Reach Us About Terms

We answer policy and account questions through multiple channels so you can reach us when it suits you. Whether you're on your phone in Surabaya or at a desktop in Jakarta, our support team can walk through any part of the terms or help you understand how they apply to your account.

Team online

Live Chat

Open the chat window in your account lobby during business hours and ask about any term. Our team responds in real-time to clarify account rules, deposit steps or withdrawal policy.

Email Support

Send a detailed question to our support address and we'll reply within 24 hours. Email is best for requests about account history, data access or policy changes you want in writing.

In-Account Messages

Log into your account and use the messages section to ask about terms. We'll send a notification when we've replied so you don't miss our answer.

DATA AND SECURITY

How We Protect What You Share

Your account details, payment info and play history are held securely on encrypted servers.

Account Encryption

Deposits and withdrawals are encrypted end-to-end so your DANA, OVO, GoPay or QRIS details stay private. We never sell your payment data or share it with third parties outside our payment partners.

Data Retention

We keep active account data while your account is open. After you close your account, we retain records for 36 months to meet compliance requirements, then securely delete them.

Withdrawal Verification

Before we send funds back to your DANA, OVO, GoPay or QRIS wallet, we verify that your account is genuine and that no suspicious activity occurred. This can add 1–2 hours to withdrawal time on your first request.

Cookie Policy

We use cookies to remember your login, store your game preferences and track what works in the lobby. You can clear cookies from your browser settings anytime; you'll just need to log in again.

Third-Party Games

The slot, live table and sportsbook studios we feature have their own privacy policies. When you play Sweet Bonanza, Dragon Tiger or Mega Fishing, those providers also see your session data per our terms.

Request Changes

If you want to update your contact info, change your payment method or request your full data file, email support or use the account settings page. We process data requests within 7 business days.

What Our Terms Mean for Your Play

Account creation depends on local law where you live. If you're in an area where local law permits play on leci138, you can open an account. We verify your age and region during signup using the details you provide. If you're unsure whether you can play, contact our support team.

Yes, all four payment methods—DANA, OVO, GoPay and QRIS—work for deposits and withdrawals. Deposits clear within seconds to your lobby wallet. Withdrawals are verified first and typically return to your payment app within 1–3 hours after verification passes.

When you request account closure, we stop accepting new deposits and freeze your balance. You have 30 days to withdraw any remaining funds via DANA, OVO, GoPay or QRIS. After that period, unclaimed balances are handled per our terms. Closed accounts cannot be reopened under the same email.

While your account is active, we hold all data on secure servers. If you close your account, we keep records for 36 months for compliance purposes, then delete them securely. You can request a data report at any time through support.

Yes, log into your account, go to Settings and update your payment method, phone or email. Changes take effect immediately. If you need to add a new DANA, OVO, GoPay or QRIS wallet, use the same process and we'll verify it on your next deposit.

If a withdrawal fails or gets delayed, contact support with your withdrawal ID and we'll investigate within 24 hours. Most issues are resolved within 2 business days. We can restart the withdrawal to a different DANA, OVO, GoPay or QRIS account if needed.

Game providers see your session data (bet history, wins and losses) when you play their tables or slots. This is covered in our terms. We do not share your personal data or payment details with studios. Providers have their own privacy policies available on their sites.

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