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Understanding your legal position at leci138

When you open an account with us, you're entering a clear, transparent relationship. We've built our legal framework around account security, payment protection via DANA, OVO, GoPay and…

Account ownership & controlPayment & withdrawal rightsData privacy & retentionDispute resolution channels
leci138 Understanding your legal position at leci138
REACH OUR LEGAL TEAM

How to contact us about policy and terms

Team online

Live chat support

Open the chat widget in your account lobby. Available during Indonesia business hours, Monday to Friday. Our team handles account-related legal questions, payment disputes and term clarifications in real time.

Email legal requests

Send a formal written request to our legal inbox. Include your account ID, transaction reference (if applicable) and a clear description of your question. Response within five business days.

Account settings page

View and update your account information, review your transaction history, and download statements directly. All withdrawal records, deposit confirmations and game logs are stored there for your reference.

HOW WE PROTECT YOUR POSITION

Data handling, security and your rights

Data collection & storage

We collect your name, phone number, email, banking details and device information at sign-up. All data is encrypted in transit and at rest. We retain active account data for the duration of your membership and legal compliance period afterward.

Payment security

DANA, OVO, GoPay and QRIS transactions are processed through licensed banking infrastructure. We never store your full bank account number or card details; payment gateways handle that encryption. Every deposit and withdrawal is logged and verifiable.

Account access control

Your login uses a two-factor option available in account settings. We enforce IP-based device recognition to flag unusual logins. If your account is accessed from an unfamiliar location, we notify you and allow you to approve or deny the session.

Cookie & tracking policy

We use session cookies to keep you logged in and analytical cookies to understand how you navigate the lobby. No third-party advertisers place cookies on leci138. You can disable non-essential cookies in account settings at any time.

Your right to access & export

You can request a complete export of your account data, transaction history and personal information in a standard format. Request this via live chat or email support. We deliver the file within seven business days.

Deletion & account closure

Close your account anytime from settings. Upon closure, we archive your data for legal and tax purposes but remove it from active systems. Contact support to request permanent deletion where local law permits.

Frequently asked questions about legal and terms

Contact support with your transaction ID and the date you requested the withdrawal. We pull the payment gateway record, confirm the status with our banking partner, and either process the pending transfer or issue a refund to your account balance. Most disputes resolve within 48 hours.

Yes. Open account settings and select 'Export Data'. You'll receive your personal information, all deposits and withdrawals, game session logs and chat history in a downloadable file. The export is free and arrives within seven business days.

We retain account data for seven years to comply with tax and fraud-prevention law. Your personal information is archived and not accessible by the live support team. After seven years, records are securely deleted unless local law requires further retention.

Every game round is recorded with a server-side timestamp and random-number-generator seed. Open a support ticket with the game name, time and your account balance before and after. Our team reviews the round logic and game logs; we can confirm or reverse the outcome.

No. Payment processors handle your banking details securely. We store only your registered phone number and the final four digits for your records. Full account and routing information stays encrypted at the payment gateway.

You can log in from mobile, tablet and desktop simultaneously. We track login location and flag unusual access patterns. If you spot a login you don't recognize, change your password immediately and notify support to force all other sessions to log out.

Your full account terms are available in account settings under 'Legal Documents'. You can view or download them at any time as a PDF. Email support if you need a specific version dated to a prior account activity.